Welcome to Skechers Sales! We’re here to help you step up your shoe game with our comfortable, stylish footwear and accessories. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
Product Questions
Q: What types of products does Skechers Sales offer?
A: We specialize in a wide range of Skechers footwear including athletic sneakers, basketball shoes, boat shoes, and stylish block heels. We also offer accessories to complement your style. Our collections feature popular styles like All White, Black & White, and Animal Print designs.
Q: Do you offer Buy One Get One (BOGO) deals?
A: Yes! We frequently run BOGO Free promotions, especially on our Athletic & Sneakers collections. Check our homepage or menu for current offers.
Q: How do I know what size to order?
A: Our sizing follows standard US sizing. If you’re between sizes or unsure, we recommend ordering a half size up for athletic shoes and your regular size for casual styles like boat shoes.
Shipping & Delivery
Q: Where do you ship from and how long does delivery take?
A: We ship worldwide (excluding some remote areas in Asia) from our headquarters in Panama City, Florida. Delivery times are:
- Standard Shipping (DHL/FedEx): 10-15 business days after processing ($12.95)
- Free Shipping (EMS): 15-25 business days after processing (orders over $50)
Q: How can I get free shipping?
A: Orders totaling $50 or more qualify for free shipping via EMS. Combine multiple items from our Athletic & Sneakers or Accessories collections to reach the threshold while taking advantage of our deals!
Q: Do you provide tracking information?
A: Yes! All orders come with tracking, whether you choose Standard or Free Shipping. You’ll receive tracking information via email once your order ships.
Payments & Orders
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your shoes to you fast. If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Returns & Exchanges
Q: What is your return policy?
A: We offer easy returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Please contact our customer service team to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.
Contact Information
Q: How can I contact customer service?
A: Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Q: Where is Skechers Sales located?
A: Our headquarters is located at 1515 Chandlee Avenue, Panama City, FL 32405, USA. We ship worldwide from this location.
Don’t see your question here? Email us at [email protected] and we’ll be happy to help you step into comfort and style with Skechers Sales!