At Skechers Sales, we’re committed to making your shopping experience smooth and enjoyable. Below you’ll find all the details about our shipping options and hassle-free return process for our stylish footwear collection including Athletic & Sneakers, Block Heels, and Boat Shoes.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to customers worldwide (excluding some remote areas in Asia):
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS for orders over $50
- Delivery within 15-25 business days after shipment
- Basic tracking available
International Customers: Please note that customs fees, taxes, or import duties are the responsibility of the recipient and are not included in your order total or shipping costs.
Returns & Exchanges
We want you to love your Skechers footwear as much as we do! If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.
Eligibility Requirements
- Items must be unworn, in original condition with all tags attached
- Original proof of purchase must be provided
- Return must be initiated within 15 days of delivery
Important Exceptions: For hygiene reasons, we cannot accept returns or exchanges on Accessories that have been opened or used. All BOGO Free items must be returned together if returning part of the promotion.
How to Return or Exchange
Follow these simple steps:
- Contact Us: Email [email protected] with your order number and return details
- Get Authorization: Our team will email you a Return Authorization Number and shipping instructions
- Pack Securely: Include the item in its original packaging with all tags and a copy of your invoice
- Ship to Us: Send your package to: Skechers Sales Returns
1515 Chandlee Avenue
Panama City, US 32405
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Refunds will be processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note your bank may take additional time to post the refund to your account.
Exchange Processing
Exchanges are subject to product availability. If your desired item isn’t available, we’ll contact you to discuss alternatives or issue a refund. There’s no additional shipping charge for exchanges of the same value.
Damaged or Defective Items
If you receive damaged or defective merchandise (including our Basketball Shoes or Black & White Styles), contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover all associated shipping costs.
Return Request Template
Use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Skechers Sales Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Order Details:
– Product Name: [Product Name from order]
– Size/Color: [If applicable]
– Reason for Return/Exchange: [Brief explanation]
Please provide instructions for completing this process.
Best regards,
[Your Full Name]
[Your Contact Information]
International Returns
For our global customers (excluding some remote areas in Asia), please note:
- Return shipping costs and any customs fees are the customer’s responsibility
- Refunds will be issued in the original currency of payment
- Processing times may be slightly longer for international returns
Have questions about our Shipping & Returns policy? Our friendly customer service team is happy to help! Contact us at [email protected].
Happy shopping from the Skechers Sales team!